Refund Policy
At Navinya's, we are committed to ensuring that you are fully satisfied with your purchase. If you are not completely happy with your order, our refund policy offers a straightforward process for eligible returns.
1. Eligibility for Refunds:
- Refunds are only applicable for products that are damaged, defective, or incorrectly shipped.
- Requests for refunds must be made within 7 days from the date of delivery.
- The product must be unused, in its original condition, and with all tags and packaging intact.
2. Non-Refundable Items:
- Custom or personalized items.
- Products on sale or clearance.
- Used or damaged products that do not meet the return criteria.
3. Refund Process:
- To request a refund, please contact us within 7 days of receiving your order at [parvatipaithani@gmail.com] or call [ +91-9920022933].
- We will guide you through the process and may request photos of the damaged or incorrect item for verification.
- Once the returned item is received and inspected, a refund will be processed within 5-7 business days.
4. Refund Method:
- Refunds will be issued to the original method of payment. In case of bank transfers or card payments, it may take 5-7 business days for the refund to reflect in your account.
5. Shipping Costs:
- If the return is due to a defect or error on our part, we will cover the shipping costs for the return.
- For returns based on customer preference, the return shipping cost will be borne by the customer.
6. Damaged or Incorrect Items:
- If you receive a damaged, defective, or incorrect item, please contact us immediately for a full refund or exchange. We will bear the return shipping costs for these cases.
7. Contact Information:
If you have any questions or need assistance regarding our refund policy, please contact us at:
We value your trust and are committed to offering a hassle-free refund experience. Thank you for shopping with Navinya's!
